Terms and Conditions of Fine Line Cleaning Solutions Ltd

These Terms and Conditions (“Agreement”) are entered into by and between Fine Line Cleaning Solutions Ltd (“The Company”) and the customer (“Customer”). The Agreement sets forth the terms and conditions under which Fine Line Cleaning Solutions Ltd will provide professional cleaning services to the Customer.

1. Acceptance of Terms

By engaging the services of Fine Line Cleaning Solutions Ltd, you agree to comply with and be bound by these Terms and Conditions. Please read these terms carefully. If you do not agree with any of these terms, please do not use our services.

2. Services

2.1. Fine Line Cleaning Solutions Ltd provides professional cleaning services in the United Kingdom through the website finelinecleaning.co.uk.

2.2. Services may include, but are not limited to, general cleaning, deep cleaning, carpet cleaning, window cleaning, and other related cleaning services.

3. Booking and Payment

3.1. Booking: To book a cleaning service, you may contact us via the email address info@finelinecleaning.co.uk. We will provide a quote based on your specific cleaning needs.

3.2. Payment: Payment is due upon completion of the cleaning service. We accept cash, bank transfers, and credit/debit card payments. Payment details will be provided upon booking.

4. Cancellations and Rescheduling

4.1. Cancellation: If you need to cancel or reschedule a cleaning appointment, please provide at least 48 hours’ notice. Cancellations with less than 48 hours’ notice may be subject to a cancellation fee.

4.2. Our Right to Cancel: Fine Line Cleaning Solutions Ltd reserves the right to cancel or reschedule appointments due to unforeseen circumstances or emergencies. We will make every effort to notify you as soon as possible.

5. Access to the Property

5.1. You must ensure that our cleaning staff have safe and unobstructed access to the premises during the scheduled cleaning service.

5.2. If you are unable to be present during the cleaning service, you must make arrangements for our staff to access the property.

6. Liability and Insurance

6.1. Fine Line Cleaning Solutions Ltd is fully insured, and our cleaning staff are covered by public liability insurance.

6.2. While we take great care when cleaning, accidents may occur. Any damages or breakages must be reported to us within 24 hours of the cleaning service. We will not be liable for any claims made after this period.

7. Satisfaction Guarantee

7.1. We strive for customer satisfaction. If you are not satisfied with our service, please contact us within 24 hours of the cleaning, and we will make every effort to address your concerns.

8. Health and Safety

8.1. Please inform us of any health and safety hazards in the property, including the presence of pets.

8.2. Our cleaning staff may refuse to perform a task that they consider unsafe or hazardous.

9. Confidentiality

9.1. Fine Line Cleaning Solutions Ltd respects your privacy and confidentiality. We will not disclose any confidential information about you or your property to third parties.

10. Termination

10.1. Fine Line Cleaning Solutions Ltd reserves the right to terminate the provision of services if we find the customer in violation of these Terms and Conditions or for any other justifiable reason.

11. Governing Law

11.1. These Terms and Conditions are governed by and construed in accordance with the laws of England.

12. Changes to Terms and Conditions

12.1. Fine Line Cleaning Solutions Ltd reserves the right to update or change these Terms and Conditions as needed. You will be notified of any changes, and the updated terms will be posted on our website at finelinecleaning.co.uk.

By engaging the services of Fine Line Cleaning Solutions Ltd, you agree to these Terms and Conditions. If you have any questions or concerns, please contact us before scheduling a cleaning service.